AAOG Return Policy

1. Sales are Final on the following merchandise (not eligible for refund):

Grass Plugs
Orchids & Houseplants
Special or customer orders
Merchandise cut to order (coconut lining, pond tubing and lining, etc.)
Christmas fresh wreaths and greens
Items not returned in original packaging
Items not in sellable condition (damaged, etc.)
Items that had been discounted 25% or more

2. All returns and requests for refund require a printed AAOG receipt

3.  Refunds

Containers & Outdoor Plants:
Refund within 48 hours (if merchandise is in same condition)
Statuary and Fountains:
Refund within 48 hours (25% re-stocking fee)
Other Merchandise:
Eligible for refund within 7 days or eligible for store credit within 8-14 day of purchase

After 14 days – all sales final.

4. Trees & Shrubs


Please refer to our Plant Guarantee.

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